JBoss Enterprise Middleware Subscriptions

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JBoss Production Subscriptions:

Production Subscriptions to JBoss Enterprise Middleware are simple to purchase and use. All JBoss Enterprise Middleware production subscriptions include:
* Product access: Source and binary code; documentation
* Updates: Regular updates that provide general enhancements, new features, etc.
* Revisions: Access to the latest bug fixes and security errata
* Upgrades: Rights to new versions of JBoss Enterprise Middleware released during the subscription lifetime
* Flexibility: Subscriptions are not version-specific, so access to and support for previous versions is included
* JBoss Customer Support Portal: Connect directly to JBoss support staff, open and track support cases in real-time, customize patch or upgrade alerts, and download certified patches and updates
* Support: Multiple support services providing unlimited incidents and coverage up to 24x7 with 1 hour response
* Long term stability: Multi-year support and update policies for all JBoss Enterprise Middleware
* Legal assurance: The Red Hat Open Source Assurance program safeguards customers who are developing and deploying open source solutions from legal harm

Production Subscriptions of 32 CPUs or greater include additional value-add features, including JBoss Operations Network and Developer Professional Subscriptions. For subscriptions totaling less than 32 CPUs, both JBoss Operations Network and Developer Subscriptions may be purchased separately.

	Standard	Premium
24x7x365 1 Business Hour Response Time Minimum of 2 Production Support Contacts (Number of Support Contacts increases with size of deployment)		*
9am to 9pm; Mon - Fri 4 Business Hour Response Time Minimum of 2 Production Support Contacts (Number of Support Contacts increases with size of deployment)	*
JBoss Operations Network, an advanced and integrated management platform for most JBoss Enterprise Middleware products that enables: Inventory management with auto-discovery Administration and control management Automated alerting, download and deployment of certified patches and updates Monitoring of JBoss, Tomcat and Apache Web Server (Optional Upgrade)	32 CPU or greater	32 CPU or greater
Red Hat Developer Professional Subscriptions: Pre-configured development tools, support, and software for development purposes. Developer Support - expert advice spanning architecture, design, configuration, optimization, and tuning recommendations. Developer Contact - 1 with a 2 Business Day SLA Developer Studio (1 entitlement) Red Hat Enterprise Linux (1 Entitlement) JBoss Enterprise Application Platform (1 entitlement up to 4 CPUs) Other Red Hat Products (1 entitlement each)	2 Developer Professional Subscriptions included with 32 CPU or greater	2 Developer Professional Subscriptions included with 32 CPU or greater

JBoss Developer Subscriptions:

Developer support for JBoss is delivered via a Red Hat Developer Subscription. For more information, please visit the Red Hat Developer Subscriptions page.